GUESTS OF THE SPA
The Spa is open to both hotel guests and non hotel guests. Guests must be at least 18 years of age to enjoy our services and facilities.

BOOKING SPA APPOINTMENTS
Advance bookings are recommended to ensure your preferred date and time can be accommodated. Reservations can be made in person during spa operating hours, or via phone or email, by phone +853 8862 2688, fax +853 8862 2888 or email .

PUNCTUALITY
We recommend that you arrive 10 minutes prior to your treatment. This allows you time to completely relax before the start of your treatment and complete the consultation form. If you are late, please be advised that your treatment time will be limited as a courtesy to other guests.

CANCELLATION POLICY
Reservation cancelled within 24 hours or no shows will incur a 100% charge. Please note that for non hotel guests, a credit card number is required at the time of scheduling the appointment.

ATTIRE
Your comfort is our number one priority. Most spa treatments are enjoyed with the minimal requirement of disposable underwear, and you will be discretely draped at all times.

COMMUNICATING YOUR PREFERENCES
To get the most out of your treatment please remember when making your appointment to mention any special requests and during your treatment, to inform the therapist of your specific needs – injuries, pains, massage pressure etc.

MEDICAL CONDITIONS
Please inform your therapist of any medical conditions you may have.

GROUP RESERVATIONS<
Please contact our Therapy Director arrange a booking of four or more people. A credit card guarantee and 48 hours cancellation period apply.

SMOKING
Smoking in all area of the MALO CLINIC Spa is prohibited.

MOBILE PHONES
As a courtesy to other spa guests, we request that you switch off your mobile phone while in the Spa.